Our Story

“To travel is to live.”  – Hans Christian Andersen
In the past, when travelers were looking for home or villa rentals for their vacation, they were often only provided with two different options. First, renting from online portals and websites, like VRBO and AirBnB, where standards, consistency, hospitality trained professionals and quality service throughout their properties were missing. Or secondly, being required to purchase costly memberships from private travel portfolios, such as Exclusive Resorts, Inspirato, etc., simply to gain access to their properties.

With this notion in mind, we realized that there was a better option that could be offered to travelers — providing access to luxury vacation homes and villas throughout the world that deliver the high standards, consistency, customer service and amenities of a five-star hotel with no membership fees attached. Not to mention, delivering the sophisticated knowledge and expertise of luxury hoteliers who were involved in the birth of Exclusive Resorts and also managed some of the finest hotels in the world. We like to call this incredible luxury vacation concept Eterno Escapes.
 
So unpack, relax, and get ready to experience the luxury vacation of your dreams.
 

Pedro Zapata -- Founder

Pedro Zapata began his career in hospitality more than 25 years ago holding various senior level positions in some of the most luxurious brands in hospitality, such as Four Seasons, Ritz-Carlton, Trump International, and Bentley Group. From the beginning, he learned the importance of a seamless guest interaction, attention to detail, and servicing intuitively. Eventually, his hotel career led him to manage the global operations for Exclusive Resorts where he was the operational point-person for the company’s members vacation experiences.    

Highly skilled and trained in luxury hospitality, it was during his time at Exclusive Resorts where Pedro realized there was a void in the luxury vacation rental market. The options available either lacked consistency and professionalism, or there were members-only clubs that charged fees to access their vacation property portfolio.

Then, Pedro imagined a hybrid of the two — a company that provides a 5-star luxury experience along with an online portfolio of first-class vacation homes in the most desirable destinations around the world. He calls this incredible luxury vacation concept Eterno Escapes. Welcome to our world.

Louis Roden -- Co-Founder

Louis Roden has more than 22 years of international Human Resources and Organizational Development experience, including serving on the start-up team for GeoLogistics (now Affinity Logistics) as the EVP of Human Resources. During his time there, Louis directed all human assets during the height of the organization’s growth, which rose to 1.6 billion dollars in annual revenue within five years with operations on five continents. Louis also served as the Chief Administration Officer for Spectrum, a joint-venture subsidiary of JPMorgan Chase and Wells Fargo.

In his most recent role as Director of Organizational Capability with Starwood Hotels & Resorts, Louis was responsible for Starwood’s global leadership programs as well as the company’s enterprise-wide team building and retreat practice.

As a true service guru, Louis came to Eterno Escapes because the business model not only provided him an opportunity to do what he loves on a fundamental level, but also because Eterno Escapes addresses an essential need that has always been missing for travelers. In his role, Louis has the honor and pleasure to work with many of the finest resorts in the world and has a heartfelt understanding of the service experience that Eterno Escapes will deliver to their guests — a committed delivery in a very bespoke way.