Pedro Zapata began his career in hospitality more than 25 years ago holding various senior level positions in some of the most luxurious brands in hospitality, such as Four Seasons, Ritz-Carlton, Trump International, and Bentley Group. From the beginning, he learned the importance of a seamless guest interaction, attention to detail, and servicing intuitively. His hotel career led him to manage the global operations for the world's largest members only vacation club, Exclusive Resorts. During his time at Exclusive Resorts, Pedro noticed an opportunity to deliver first class service, similarly as in a private members only club environment, but through a network of residences available to the open market.  This opportunity would address the fragmentation and service limitations of today's vacation rental industry, which presently lacks consistency or  trained hospitality professionals managing the experience from beginning to end.  Eterno Escapes provides a 5-star luxury experience along with an online portfolio of first-class vacation homes in the most desirable destinations around the world.


Louis Roden has more than 22 years of international Human Resources and Organizational Development experience, including serving on the start-up team for GeoLogistics (now Affinity Logistics) as the EVP of Human Resources. During his time there, Louis directed all human assets during the height of the organization’s growth, which rose to 1.6 billion dollars in annual revenue within five years with operations on five continents. Louis also served as the Chief Administration Officer for Spectrum, a joint-venture subsidiary of JPMorgan Chase and Wells Fargo.  In his most recent role as Director of Organizational Capability with Starwood Hotels & Resorts, Louis was responsible for Starwood’s global leadership programs as well as the company’s enterprise-wide team building and retreat practice.  As a true service guru, Louis came to Eterno Escapes because Eterno Escapes is in the travel business to create memories. Louis has worked with many of the finest resorts in the world and has a heartfelt understanding of the service experience that Eterno Escapes will deliver to their guests — a committed delivery in a very bespoken way.